Error 5005 on Ticketmaster What Is It & How to Fix

Error 5005 on Ticketmaster: What Is It & How to Fix

In the fast-paced world of online ticketing, encountering an error can be frustrating, especially when you’re eagerly trying to secure tickets to your favorite event. One such error that many users come across on Ticketmaster is the dreaded Error 5005. In this comprehensive guide, we’ll delve into the intricacies of Error 5005, understand its root causes, and equip you with practical solutions to get you back on track.

Understanding Error 5005

Understanding Error 5005

Error 5005 is not an uncommon sight for Ticketmaster users, and its occurrence often leads to confusion. Simply put, Error 5005 is a server-side issue that prevents the completion of your ticket purchase or transaction. This error can manifest for various reasons, ranging from server overload to connectivity issues.

Common Causes of Error 5005

Before we explore the solutions, it’s crucial to grasp the common triggers behind Error 5005:

  • Server Overload: During peak hours or high-traffic events, Ticketmaster servers may experience overload, leading to Error 5005.
  • Network Connectivity Issues: Unstable internet connections or network disruptions can hinder the communication between your device and Ticketmaster’s servers.
  • Session Timeout: Prolonged inactivity during the ticket purchasing process can result in a session timeout, triggering Error 5005.
  • Browser Compatibility: Outdated browsers or incompatible settings might contribute to the occurrence of this error.

How to Fix Error 5005 on Ticketmaster

1. Refresh and Retry

If you encounter Error 5005, the first step is to refresh the page and retry the transaction. Sometimes, this simple action can resolve temporary glitches.

2. Check Your Internet Connection

Ensure that your internet connection is stable. Switching to a different network or restarting your router may eliminate connectivity issues causing the error.

3. Clear Browser Cache and Cookies

Over time, accumulated cache and cookies can interfere with the proper functioning of websites. Clearing them might resolve Error 5005. Navigate to your browser settings to perform this task.

4. Use a Different Browser

If the error persists, try using a different web browser. Sometimes, compatibility issues with the browser you’re using can be the root cause.

5. Complete the Purchase on Another Device

Switching to another device, such as a smartphone or tablet, and completing the transaction there can bypass the issues you’re facing on your primary device.

6. Check Ticketmaster’s Status Page

Before assuming the error is on your end, visit Ticketmaster’s status page. If there are server-related issues, Ticketmaster will likely post updates and estimated resolution times.

7. Contact Ticketmaster Support

If all else fails, reaching out to Ticketmaster’s customer support is a viable option. They can provide personalized assistance and guide you through the troubleshooting process.

FAQs (Frequently Asked Questions)

Q1: What should I do if refreshing the page doesn’t resolve Error 5005?

A1: If refreshing doesn’t work, try clearing your browser’s cache and cookies, or consider using a different browser to complete the transaction.

Q2: Can I fix Error 5005 by switching to a different internet connection?

A2: Yes, switching to a stable internet connection or restarting your router may resolve connectivity issues causing Error 5005.

Q3: How do I check Ticketmaster’s status page for updates?

A3: Visit Ticketmaster’s official website and look for a “Status” or “Service Updates” page, where they post information about server-related issues.

Q4: Is it advisable to contact Ticketmaster support as a first step?

A4: It’s recommended to try basic troubleshooting steps first. If those fail, then reaching out to Ticketmaster support is a good next step for personalized assistance.


Encountering Error 5005 on Ticketmaster can be exasperating, but armed with the right knowledge, you can navigate through it seamlessly. Remember to check your internet connection, refresh the page, and consider alternative browsers or devices. By following these steps, you increase your chances of overcoming Error 5005 and securing those coveted event tickets. Happy ticket hunting!

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